top of page

Terms & Conditions

Effective Date: July 22nd 2025

​

These Terms and Conditions (“Terms”) govern the use of the website https://www.tenerife123.com and the services offered by Tenerife123. By accessing, browsing, or purchasing on our platform, you agree to be legally bound by these Terms. Please read them carefully before using our services.

​

1. Legal Information

 

In compliance with Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE) and Royal Legislative Decree 1/2007 on Consumer Protection, the following entity is responsible for this website:

​

Tenerife123 SL
Tax ID: B44781052

Address: C. El Saltadero 52, 38611 San Isidro, Tenerife, Spain
E-mail address: hello@tenerife123.com
Phone number: +34 690 083 226

 

2. Services Offered

 

Tenerife123 offers online booking and sale of:

​

  • Tourist attractions and experiences

  • Excursions and guided tours

  • Local services (e.g. transfers, rentals, activities)

​

The platform acts as an intermediary between customers and service providers (partners, guides, tour operators, etc.).

​

3. Booking Process

 

To make a booking, the user must:

​

  1. Select a product or service

  2. Fill in required details (date, number of participants, etc.)

  3. Accept these Terms and the Privacy Policy

  4. Complete payment via the available methods

​

Once confirmed, you will receive a booking confirmation email.

​

4. Prices and Payment

​​

  • All prices are shown in Euros (€), inclusive of applicable taxes (e.g., IGIC or VAT).

  • Payments are processed securely via trusted payment gateways.

  • Tenerife123 reserves the right to update prices, offers, or availability without prior notice, although bookings already confirmed will not be affected.

​

5. Cancellation and Refund Policy

 

Unless otherwise stated on the product page, the following applies:

​

  • Free cancellations are accepted up to [e.g., 24 or 48] hours before the activity.

  • Cancellations made after this period may not be eligible for a refund.

  • No-shows or late arrivals may be treated as non-refundable.

  • If the provider cancels due to weather or operational issues, you will be offered a reschedule or full refund.

​

For cancellations, please contact hello@tenerife123.com with your booking reference.

​

6. Customer Responsibilities

 

By using our services, you agree to:

​

  • Provide truthful and accurate information

  • Comply with activity rules, schedules, and safety instructions

  • Respect local laws, the environment, and other participants

 

Tenerife123 and its partners reserve the right to deny service if behavior is deemed unsafe or inappropriate.

​

7. Liability Disclaimer

 

Tenerife123 acts solely as an intermediary between you and the service provider. Therefore:

​

  • We are not liable for damages, injuries, losses, or delays caused by third-party providers.

  • We ensure all partners are licensed and insured, but ultimate responsibility lies with the provider.

 

However, we remain fully accountable for issues related to the eCommerce platform itself, in compliance with Spanish law.

​

8. Intellectual Property

 

All content on the website, including text, images, branding, and code, is owned by Tenerife123 or its licensors and protected by copyright and trademark laws. You may not reproduce, copy, or distribute content without express written permission.

​

9. Personal Data and Privacy

 

Your personal data will be processed in accordance with:

​

  • General Data Protection Regulation (GDPR – EU 2016/679)

  • Organic Law 3/2018 (LOPDGDD – Spain)

​

For details, please refer to our Privacy Policy.

​

10. Cookies

 

We use cookies to improve your user experience and analyze usage patterns. You can manage your cookie preferences at any time. See our Cookie Policy for more information.

​

11. Applicable Law and Jurisdiction

 

These Terms are governed by Spanish law. In case of dispute, both parties agree to submit to the jurisdiction of the courts of Santa Cruz de Tenerife, unless otherwise dictated by consumer protection law (e.g., the user’s place of residence if applicable).

​

12. Right of Withdrawal

 

In accordance with Article 103 of Royal Legislative Decree 1/2007, the right of withdrawal does not apply to leisure activities and services scheduled for a specific date or period (e.g., excursions or guided tours), unless otherwise stated.

​

13. Modifications to the Terms

 

Tenerife123 reserves the right to modify these Terms at any time. Changes will be published on the website with an updated effective date. Your continued use of the platform implies acceptance of any updated Terms.

​

14. Contact

 

For questions, complaints, or suggestions, please contact Customer Support:

​

E-mail: hello@tenerife123.com

Phone: +34 610 496 345
Address: C. El Saltadero 52, 38611 San Isidro, Tenerife, Spain

bottom of page