top of page

Privacy Policy

Effective Date: July 22nd 2025

 

This Privacy Policy explains how Tenerife123 collects, uses, and protects your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on Data Protection and Guarantee of Digital Rights (LOPDGDD).

​

By using our website https://www.tenerife123.com and our services, you agree to the practices described below.

​

1. Data Controller

 

The data controller responsible for your personal data is:

​

Tenerife123 SL

Tax ID: B44781052

Address: C. El Saltadero 52, 38611 San Isidro, Tenerife, Spain

E-mail address: hello@tenerife123.com

Phone number: +34 690 083 226

​

2. Categories of Data We Process

 

We may collect and process the following categories of personal data:

​

  • Identification data: Full name, ID/passport (if required for booking)

  • Contact details: Email address, phone number

  • Transactional data: Booking and payment details

  • Technical data: IP address, device/browser information, cookies

  • Usage data: Website activity, preferences, feedback

 

We do not process special categories of personal data unless explicitly required and with your explicit consent.

​

3. Purpose and Legal Basis for Processing

​

Your personal data is processed for the following purposes, under the corresponding legal bases:

​​

  • To process and manage bookings and payments - Performance of a contract (Art. 6.1.b GDPR)

  • To provide customer support - Legitimate interest (Art. 6.1.f GDPR)

  • To send transactional or service-related emails - Performance of a contract

  • To send marketing communications (only if you opt in) - Consent (Art. 6.1.a GDPR)

  • To comply with legal obligations (e.g., invoicing, tax) - Legal obligation (Art. 6.1.c GDPR)

  • To improve our services and user experience - Legitimate interest​

​

4. How We Collect Your Data

 

We collect data through:

​

  • Direct interactions (e.g. bookings, forms, emails)

  • Cookies and analytics tools

  • Third-party integrations (e.g. payment gateways)

​

5. Data Retention

 

We retain your personal data only for the duration strictly necessary to fulfill the purposes for which it was collected:

​

  • Booking and transaction records: up to 6 years (for tax/audit compliance)

  • Marketing data: until you withdraw your consent

  • Website analytics: anonymized and retained per tool provider policy

 

Data will be securely deleted or anonymized after the applicable retention period.

​

6. Data Sharing and International Transfers

 

We only share your personal data with:

​

  • Tour and service providers, when required to fulfill your booking

  • Payment processors (e.g., Stripe)

  • IT and hosting service providers under confidentiality agreements

  • Legal authorities if required by applicable law

 

Where we transfer data outside the European Economic Area (EEA), we ensure it is protected with adequate safeguards such as Standard Contractual Clauses (SCCs) or adequacy decisions under GDPR.

​

7. Your Rights

 

You have the right to:

​

  • Access your data

  • Rectify inaccurate or incomplete data

  • Erase your data ("right to be forgotten")

  • Restrict or object to processing

  • Withdraw consent at any time (for marketing or optional data)

  • Port your data to another service provider

  • Lodge a complaint with the Spanish Data Protection Authority (AEPD): www.aepd.es

 

To exercise your rights, contact us at hello@tenerife123.com. We will respond within 30 days.

​

8. Security Measures

 

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

  • SSL encryption for all transactions

  • Secure cloud infrastructure

  • Access control and data minimization

  • Staff confidentiality agreements

​

9. Cookies and Tracking

 

We use cookies to improve your experience and analyze usage. You can manage your preferences at any time via our Cookie Policy or your browser settings.

For more information, refer to our separate Cookie Policy.

​

10. Children’s Data

 

Our services are not directed to children under 14. If we discover that we have collected personal data from a child without verified parental consent, we will delete it promptly.

​

11. Updates to This Policy

 

We may update this policy from time to time to reflect changes in law or service improvements. We will notify you of any significant changes via the website or email.

​

12. Contact

 

If you have any questions about this Privacy Policy or how we handle your data:

​

E-mail: hello@tenerife123.com

Phone: +34 690 083 226
Address: C. El Saltadero 52, 38611 San Isidro, Tenerife, Spain

bottom of page